Help Centre
Frequently Asked Questions
Everything you need to know about ordering PPE and site supplies from Safehaus, from shipping and dispatch times to trade accounts and returns. Cannot find your answer? Email info@safehausppe.com.au and we will get back to you fast.
Shipping & Delivery
How much does shipping cost?
Shipping is a flat $12.95 Australia wide, and FREE on all orders over $200. Oversized or bulky items such as full rolls of builders plastic may attract an additional freight charge, which is shown clearly at checkout before you pay.
How long does delivery take?
Orders are dispatched from Sydney within 24 hours Monday to Friday. Most metro areas receive orders within 2 to 4 business days, with regional and interstate deliveries taking a little longer. You will receive a tracking number by email as soon as your order ships.
Do you deliver to work sites?
Yes. We deliver to work sites, warehouses, offices and residential addresses across Australia. Add any site specific delivery instructions at checkout and we will pass them to the carrier.
Can I track my order?
Absolutely. Every order receives a tracking number by email once dispatched, so you can follow it door to door.
Ordering & Payment
Is there a minimum order?
No minimum orders. Buy a single box of gloves or a full pallet of site supplies, whatever the job needs.
Can I buy in bulk or carton quantities?
Yes. Most of our range is available in single boxes or full cartons, with carton pricing offering meaningful savings. For larger volume or recurring site supply, open a trade account or email us for a quote.
What payment methods do you accept?
We accept all major credit and debit cards, PayPal, Apple Pay, Google Pay and Shop Pay through Shopify secure checkout. Approved trade account customers can also order on invoice with 30 day terms.
Do your prices include GST?
Yes, all prices shown on our website include GST. A tax invoice is emailed with every order.
Trade Accounts
How do trade accounts work?
Approved Australian businesses receive net 30 day payment terms, priority dispatch and access to bulk pricing. You order as normal, we invoice your business, and payment is due within 30 days. It is the easiest way to keep crews stocked without slowing the job down.
How do I apply and how long does approval take?
Apply through our trade account page with your business details and ABN. Most applications are reviewed and approved within one business day.
Which businesses do you supply?
Asbestos removal contractors, mould remediation specialists, fire and flood restoration companies, builders, demolition crews, cleaning companies, property maintenance teams and trade businesses of every size across Australia.
Products & Sizing
What size coveralls or gloves should I order?
Sizing details are listed on each product page. As a general rule for coveralls, if you are between sizes go up a size for comfort over a full shift. If you are unsure, email us with your usual clothing size and the job type and we will point you to the right fit.
Are your products suitable for asbestos and mould work?
Our range includes disposable coveralls, P2 respirators, disposal bags, builders plastic and consumables commonly used by licensed asbestos removal and mould remediation professionals. Each product page lists its specifications so you can confirm suitability for your specific job and site requirements.
Something I need is not on your website. Can you source it?
Very likely. We are always expanding the range, and we regularly source specific products for trade customers. Email info@safehausppe.com.au with what you need and quantities, and we will come back to you with pricing.
Returns & Support
What is your returns policy?
We accept returns on faulty or damaged items within 7 days of delivery. Email info@safehausppe.com.au with your order number and photos of the issue and we will arrange a replacement or refund. See our full refund policy for details.
How do I get in touch?
Email info@safehausppe.com.au any time and we will respond fast, usually the same business day. We are an Australian owned business and you will always be dealing with someone who genuinely knows the gear.
Still have a question?
We are quick on email and happy to help with anything.