FAQs

Frequently Asked Questions

Everything you need to know about ordering PPE and safety supplies from Safehaus. Can't find your answer? Contact us and we'll get back to you within 24 hours.

Ordering
Is there a minimum order? +

No — there is no minimum order at Safehaus. You can order exactly what you need, when you need it. Whether it's a single box of gloves or a full site order, we treat every order the same.

Can I get a quote for a bulk order? +

Absolutely. If you're ordering in large quantities we can offer bulk pricing. Simply head to our contact page, select Bulk Quote Request and send us the details of what you need. We'll get back to you within 24 hours with a competitive quote.

What payment methods do you accept? +

We accept all major credit and debit cards including Visa, Mastercard and Amex. We also accept PayPal, Apple Pay and Google Pay. Trade account customers can pay via invoice on NET30 terms.

Can I order by phone or email? +

Yes. If you prefer to place your order by email simply contact us at info@safehausppe.com.au with the products, quantities and your delivery details and we'll process your order and send you an invoice.

Delivery
Do you offer same day dispatch? +

Yes — orders placed before 2PM Monday to Friday are dispatched the same day. Orders placed after 2PM or on weekends and public holidays are dispatched the next business day.

Do you deliver Australia-wide? +

Yes — we deliver to all states and territories across Australia including NSW, VIC, QLD, WA, SA, TAS, ACT and NT. Delivery times vary by location but most metro areas receive orders within 2 to 4 business days.

How much does shipping cost? +

Shipping is calculated at checkout based on your location and order size. Orders over $500 qualify for free shipping Australia-wide. For large or bulky orders we'll contact you with the most competitive freight option available.

Can I track my order? +

Yes — once your order is dispatched you will receive a confirmation email with your tracking number so you can monitor your delivery every step of the way.

Products
Are your products AS/NZS certified? +

Yes — all PPE and safety products stocked by Safehaus meet Australian and New Zealand safety standards. We only source from trusted manufacturers who can demonstrate compliance with AS/NZS requirements.

What size nitrile gloves should I order? +

Our nitrile gloves are available in Small, Medium, Large, Extra Large and XXL. As a general guide — Small fits most women's hands, Medium fits average male hands, Large fits larger male hands and XL/XXL suits those with larger hands. If you're unsure we recommend starting with Medium or Large.

Which air scrubber pre-filter fits my machine? +

Each pre-filter listing on our website includes the compatible air scrubber models. We currently stock pre-filters for the Dri-Eaz HEPA 500 and XPower X-3400 as well as our universal 400x405mm pre-filter which fits most standard commercial air scrubber units. If you're unsure contact us with your machine model and we'll confirm compatibility.

Can I request a product you don't currently stock? +

Absolutely — we're always looking to expand our range. If there's a specific PPE or safety product you need that we don't currently stock, get in touch at info@safehausppe.com.au and we'll do our best to source it for you.

Trade Accounts
How do I open a trade account? +

Simply contact us via our contact page and select Trade Account Application. We'll review your details and get your account set up within 1 to 2 business days. Trade accounts are free to open.

What are the benefits of a trade account? +

Trade account holders get access to bulk pricing discounts, NET30 invoice terms so you can pay within 30 days of your order, priority processing and a dedicated point of contact for all your orders and enquiries.

Do I need an ABN to open a trade account? +

Yes — to open a trade account with NET30 terms you will need to provide your ABN and business details. This is standard practice for Australian trade credit accounts.

Still have a question?
Contact us and we'll get back to you within 24 hours.
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